Here is something for us to be proud of.
According to the World Airport Awards by Skytrax, Kuala Lumpur International Airport (KLIA) has ranked fourth in the World’s Best Airport Immigration Service 2021.
The UK-based consultancy organisation recently conducted the airport and airline review through customer satisfaction surveys.
The fourth placing puts KLIA ahead of strong contenders like Singapore, Qatar, Switzerland and South Korea.
Topping the list is Japan with its Tokyo Narita Airport winning the World’s Best Airport Immigration Service 2021.
Hong Kong International Airport and Taiwan’s Taoyuan Airport followed closely in second and third place respectively.
The awards are based on ratings of the efficiency, speed and courtesy of immigration staff services, which include e-gate service standards, and for this year, Covid-19 preventive measures for the immigration area were also taken into account.
Previously, KLIA was champion for best airport immigration services four times in 2010, 2011, 2013 and 2017.